ob Description: CRM Manager
Jaipur Ratna Mfg. Pvt. Ltd. | Jaipur (On-site) | Reports to: AGM – Sales
Role Brief
Drive B2B client retention & growth by managing the full order lifecycle—from design brief to dispatch—for high-value jewellery accounts (retailers, brands, exporters). Act as the bridge between clients and internal teams (Design, Production, QC, Logistics).
Key Responsibilities
Client Servicing: Own key accounts; conduct regular reviews; resolve escalations within 24 hrs.
Order Execution: Oversee sample approvals, production coordination, and quality sign-offs; ensure on-time delivery.
Cross-functional Sync: Align design feasibility with CAD/PD teams; coordinate QC inspections and EXIM documentation for exports.
Data & Reporting: Track order pipelines, client feedback, and buying patterns in CRM; generate monthly sales health reports.
Growth: Identify upselling/cross-selling opportunities; support AGM in annual account planning.
Requirements
Must-Haves
Experience: 5–7 years in B2B client servicing exclusively in jewellery manufacturing / luxury exports.
Knowledge: Working understanding of Polki, Kundan, casting, CAD/CAM, and OEM production workflows.
Skills: Strong negotiation, CRM software proficiency, and cross-team collaboration.
Education: Graduate (MBA preferred).
Travel: Willing to travel 3–5 days/month for client meets & exhibitions.
Required Skills
Industry KnowledgeTechnical ProficiencyCommunication & NegotiationAttention to Detail